Return Policy

 

At Airplane Mode, we want you to feel confident in your purchase. While we do not offer refunds, we’re happy to assist with product exchanges under the conditions below.

Online Purchases (Delivery or Store Pickup)

Quality Issue

  • Please inspect your product upon delivery or pickup.
  • If you discover a manufacturing defect or damage, contact us at hello@sojournandkin.co within 7 days of receiving your order.
  • We will arrange for inspection. If the product cannot be repaired, it will be exchanged for the same item or one of equal value.
  • Exchanges cannot be accepted if the issue is caused by misuse, mishandling, or normal wear and tear.

Change of Mind

  • Exchanges for a different product are allowed within 7 days of receiving your order.
  • Products must be unused, undamaged, with original tags, packaging, and proof of purchase.
  • Personalized or monogrammed items cannot be exchanged.
  • Customers are responsible for return shipping costs (charges may vary by location).

Store Purchases

  • Please check your items carefully before leaving the store.
  • Exchanges can only be made within 7 days for unused items in original condition with proof of purchase.
  • Personalized or monogrammed items cannot be exchanged.

Processing Time

  • Once your product has been received and approved, your exchange will be processed within 7–10 business days.

Contact Us

For any questions or to start an exchange, please email us at hello@sojournandkin.co or WhatsApp us at +852 5616-9849.